Great Place To Work Türkiye compared organizations on the Best Workplaces for Women 2026 list with companies that do not meet the certification standard; gaps also emerged in fairness and recognition.
Forrester pairs this prediction with a survey of its ConsumerVoices community: 68% of participants say the most effective influence is the kind people don't notice.
Churn, Net Promoter Score and satisfaction scores reveal a problem weeks or months after it starts.
In CX Network's survey, 46% of respondents plan to increase generative AI spending, but the experts in the article recommend devoting next year's budget to the fundamentals.
According to Salesforce's announcement, Braze Class A shareholders will receive $47.50 per share in cash; the deal is expected to close in Salesforce's fiscal year 2028.
According to the ACSI, customer service took the biggest hit, and complaint handling slipped even as the complaint rate held steady; the steepest decline came at the Small Business Administration, where the workforce shrank by 43%.
Forrester's new report offers a playbook for revenue growth whichever group a brand falls into; the details are available to Forrester clients.
The cuts at marketing and sales software provider HubSpot amount to about 7% of its workforce. CEO Yamini Rangan says AI efficiencies are not the reason for the decision.
According to the author, the problem isn't technology but the fact that no one is held accountable for the outcome; better tools such as AI won't close the gap on their own.
The figures come from Medallia's own State of CX research, whose methodology the company does not disclose. The company's blog post points to its own product, Frontline-Ready AI, as an example of the solution it proposes.
StratejiCo., which has developed an AI reputation management model, compared how often each bank is mentioned in answers from ChatGPT, Gemini and Claude, the tone in which it is described, and its overall reputation score. Consumers now ask these assistants about brands, too.
Only 27% of customer advocacy professionals strongly agree that their company celebrates success in retaining and growing existing customers as much as new customer wins. Yet according to Forrester, B2B companies get an average of 60% of their revenue from existing customers.
