Our sources
The CX Brief scans the 37 sources below every weekday. Before a piece is published, the source's full text is opened; every figure and claim is matched against what the source says.
Vendor sources are organizations that sell their own products and services; content from these sources is published with a conflict-of-interest note.
Analyst and research firms (9)
- McKinsey Insights
Consulting research; the survey method is usually explained in the article.
- ACSI
American Customer Satisfaction Index; public methodology, long time series.
- Institute of Customer Service
UK customer service body; publishes the UKCSI index.
- Pew Research Center
Nonpartisan research organization; sample and method are disclosed in every publication.
- Capgemini Research Instituteconflict of interest
Research arm of a consulting firm; the feed is mixed with corporate announcements.
- Forrester Blogs
Analyst blogs (all categories).
- Ipsos
Research company; the survey method is usually stated.
- Gartner Newsroom
Analyst press releases: the primary announcement of surveys and forecasts. A plain request returns 403; the feed is read with a real browser (source test, October 16, 2026). Its topics are broad (IT, HR); the selection step filters out those outside CX.
- Nielsen Norman Group
User experience research firm; method-focused.
Academic publications (3)
- MIT Sloan Management Review
Management journal with an academic focus; research-based articles.
- Journal of Service Research
Peer-reviewed academic journal; full text is mostly behind a paywall.
- Knowledge at Wharton
Business school publication; relays academic work.
Regulators (3)
- CFPB Newsroom
US Consumer Financial Protection Bureau; primary regulatory source.
- FTC Press Releases
US Federal Trade Commission; primary regulatory source.
- UK Competition and Markets Authority
UK competition and consumer authority; primary source.
Industry media (13)
- CX Dive
Industry news site (Industry Dive); original reporting, though it usually relays research secondhand.
- CMSWire
Industry publication; contributor pieces are opinion.
- CX Today
Industry publication; frequently relays vendor announcements. RSS was removed (404 since September 24, 2026); stories are read from the Google News sitemap.
- Customer Service Manager Magazine
Small industry publication.
- CustomerThink
Community publication; authors are mostly consultants, opinion-heavy.
- Customer Experience Matrix
Individual analyst blog (CDP/martech).
- Customer Experience Magazine
UK-based industry publication.
- Blake Morgan
Individual author and consultant; opinion-heavy.
- Retail Dive
Retail industry publication (Industry Dive).
- Banking Dive
Banking industry publication (Industry Dive).
- CX Network
Publication tied to an event organizer; publishes its own surveys.
- MarTech
Marketing technology publication.
- No Jitter
Communications and contact center technology publication.
Türkiye (5)
- WebrazziTurkish
Technology and startup news from Türkiye.
- Marketing TürkiyeTurkish
Marketing publication from Türkiye.
- Marketing Türkiye — AraştırmaTurkish
Research category of a Türkiye marketing publication: survey and index stories; the owner of the underlying research (the root source) is named separately.
- Digital AgeTurkish
Digital marketing publication from Türkiye.
- MediaCatTurkish
Marketing and communications publication from Türkiye.
Podcasts (1)
- Gartner ThinkCast
Analyst podcast; audio content, usually no full text.
Vendor sources (3)
- Experience Investigatorsconflict of interest
Consulting firm blog.
- Salesforce Newsconflict of interest
Vendor newsroom; publishes its own research, with a conflict of interest.
- Medallia Blogconflict of interest
CX software vendor; with a conflict of interest.