Oracle introduces five new AI-powered customer experience applications
According to CMSWire, Oracle has rolled out new AI-based applications that cut after-call work time. Gartner predicts that AI agents will resolve 80% of common service issues on their own by 2029.
What's happening
According to CMSWire, Gartner predicts that agentic AI will autonomously resolve 80% of common service issues without human intervention by 2029. This shift is expected to drive a 30% reduction in operational costs.
Whose desk it lands on
The executive responsible for customer experience. How do automation tools that cut after-call work time affect operating costs?
Our view
The CX Brief's interpretation, not a claim made by the source.
Oracle's new applications automate after-call processes, one of the heaviest operational burdens on contact centers. The move cuts costs while freeing up agents' time for new customer interactions. Gartner's forecast indicates that this kind of automation will become a standard expectation going forward.
