Gartner: 71% of organizations expect to deploy agentic AI in the next 12 months
Yet only 21% of organizations currently have the governance in place to oversee these systems.
What's happening
According to a Gartner survey of more than 2,000 CIOs and technology executives conducted in the 2nd quarter of 2026, 71% of organizations expect to deploy agentic AI within the next 12 months. Only 21%, however, have the governance in place to oversee these systems.
Whose desk it lands on
The chief information officer. Which governance gaps should be closed before agentic AI is deployed?
Our view
The CX Brief's interpretation, not a claim made by the source.
The survey points to a gap between expected agent adoption and today's governance readiness: most organizations expect to deploy agents within a year, while only a small share have governance in place for now. When an organization deploys agents without first putting that governance in place, it may remain unclear who is accountable for their decisions.
