https://thecxbrief.com/haber/forrester-markalarin-yapay-zekasi-birbirine-benzeyince-fark-insan/The CX Brieftr2026-11-03T04:00:00.000ZForrester: Markaların yapay zekâsı birbirine benzeyince fark insan temasında aranacak https://thecxbrief.com/arastirma/ofcom-kargoda-memnuniyet-uc-yil-sonra-ilk-kez/The CX Brieftr2026-11-03T04:00:00.000ZOfcom: Kargoda memnuniyet üç yıl sonra ilk kez düştü, teslimat sorunları arttı https://thecxbrief.com/arastirma/pwc-bankacilikta-musteri-yapay-zekadan-sicaklik-degil-kontrol/The CX Brieftr2026-11-03T04:00:00.000ZPwC: Bankacılıkta müşteri yapay zekâdan sıcaklık değil, kontrol ve insana erişim istiyor https://thecxbrief.com/en/news/forrester-when-brand-ais-look-alike-differentiation-will/The CX Briefen2026-11-03T04:00:00.000ZForrester: When brands' AI looks alike, the difference will lie in the human touch https://thecxbrief.com/en/research/ofcom-parcel-satisfaction-falls-for-the-first-time/The CX Briefen2026-11-03T04:00:00.000ZOfcom: Parcel satisfaction falls for the first time in three years as delivery problems rise https://thecxbrief.com/en/research/pwc-in-banking-customers-want-control-and-human/The CX Briefen2026-11-03T04:00:00.000ZPwC: In banking, customers want AI to offer control and access to a human, not warmth https://thecxbrief.com/haber/brezilya-musteri-hizmetlerinde-her-gun-insan-temsilci-sarti/The CX Brieftr2026-11-02T04:00:00.000ZBrezilya, müşteri hizmetlerinde her gün insan temsilci şartı getirdi https://thecxbrief.com/haber/deneyim-tasarimi-artik-insanla-birlikte-onun-adina-hareket/The CX Brieftr2026-11-02T04:00:00.000ZDeneyim tasarımı artık insanla birlikte, onun adına hareket eden ajanı da kapsıyor https://thecxbrief.com/haber/havas-cx-istanbul-yapay-zekanin-kisa-listesinde-yoksaniz/The CX Brieftr2026-11-02T04:00:00.000ZHavas CX Istanbul: Yapay zekânın kısa listesinde yoksanız, kaybı hiçbir panel göstermiyor https://thecxbrief.com/arastirma/freshheads-hollandali-karar-vericilerin-yuzde-34-u-ajanlarin/The CX Brieftr2026-11-02T04:00:00.000ZFreshheads: Hollandalı karar vericilerin %34'ü, ajanların platformunda kaç işlem yaptığını bilmiyor https://thecxbrief.com/arastirma/nice-musterilerin-yapay-zeka-ajanlari-sirketlerin-musteri-hizmetlerini/The CX Brieftr2026-11-02T04:00:00.000ZNiCE: Müşterilerin yapay zekâ ajanları şirketlerin müşteri hizmetlerini giderek daha sık arıyor https://thecxbrief.com/en/news/brazil-mandates-daily-access-to-human-agents-in/The CX Briefen2026-11-02T04:00:00.000ZBrazil mandates daily access to human agents in customer service https://thecxbrief.com/en/news/experience-design-now-encompasses-the-agent-that-acts/The CX Briefen2026-11-02T04:00:00.000ZExperience design now covers not just people but the agents acting on their behalf https://thecxbrief.com/en/news/havas-cx-istanbul-if-you-arent-on-ais/The CX Briefen2026-11-02T04:00:00.000ZHavas CX Istanbul: If you're not on AI's shortlist, no dashboard shows the loss https://thecxbrief.com/en/research/freshheads-34-percent-of-dutch-decision-makers-do/The CX Briefen2026-11-02T04:00:00.000ZFreshheads: 34% of Dutch decision-makers don't know how many actions agents perform on their platform https://thecxbrief.com/en/research/nice-customers-ai-agents-are-calling-company-customer/The CX Briefen2026-11-02T04:00:00.000ZNiCE: Customers' AI agents are increasingly calling companies' customer service