https://thecxbrief.com/haber/changeup-en-iyi-magazalar-musteriye-geri-donmek-icin/The CX Brieftr2026-10-27T04:00:00.000ZChangeUp: En iyi mağazalar müşteriye geri dönmek için kolaylıktan fazla neden veriyor https://thecxbrief.com/haber/cx-today-golge-yapay-zeka-ajanlari-musteri-verisine/The CX Brieftr2026-10-27T04:00:00.000ZCX Today: Gölge yapay zekâ ajanları müşteri verisine çoğu zaman güvenlik denetimi olmadan erişiyor https://thecxbrief.com/haber/oracle-yapay-zeka-destekli-bes-yeni-musteri-deneyimi/The CX Brieftr2026-10-27T04:00:00.000ZOracle, yapay zekâ destekli beş yeni müşteri deneyimi uygulamasını tanıttı https://thecxbrief.com/haber/yonetim-kurulu-uyelerinin-yuzde-77-si-yapay-zekadan/The CX Brieftr2026-10-27T04:00:00.000ZYönetim kurulu üyelerinin %77'si yapay zekâdan tasarruf bekliyor, kurumların yalnızca %3'ü hedefini aşıyor https://thecxbrief.com/arastirma/great-place-to-work-liste-kapsamindaki-kurumlarda-kadin/The CX Brieftr2026-10-27T04:00:00.000ZGreat Place To Work: Liste kapsamındaki kurumlarda kadın çalışanların %82'si deneyimini olumlu buluyor https://thecxbrief.com/arastirma/musteri-deneyimi-liderleri-2027-de-yapay-zeka-danismanlarina/The CX Brieftr2026-10-27T04:00:00.000ZMüşteri deneyimi liderleri 2027'de çalışmasını gösteren yapay zekâ danışmanlarına güvenecek https://thecxbrief.com/arastirma/tuketicilerin-yuzde-74-u-yapay-zeka-asistanina-derdini/The CX Brieftr2026-10-27T04:00:00.000ZTüketicilerin %74'ü yapay zekâ asistanına derdini iki kez anlatmak zorunda kaldı https://thecxbrief.com/en/news/77-percent-of-board-members-expect-ai-savings/The CX Briefen2026-10-27T04:00:00.000Z77% of board members expect AI savings, but only 3% of organizations exceed their targets https://thecxbrief.com/en/news/changeup-top-stores-give-customers-more-reasons-to/The CX Briefen2026-10-27T04:00:00.000ZChangeUp: Top stores give customers more reasons to return than convenience alone https://thecxbrief.com/en/news/cx-today-shadow-ai-agents-often-access-customer/The CX Briefen2026-10-27T04:00:00.000ZCX Today: Shadow AI agents often access customer data without security oversight https://thecxbrief.com/en/news/oracle-introduces-five-new-ai-powered-customer-experience/The CX Briefen2026-10-27T04:00:00.000ZOracle introduces five new AI-powered customer experience applications https://thecxbrief.com/en/research/74-percent-of-consumers-had-to-explain-themselves/The CX Briefen2026-10-27T04:00:00.000Z74% of consumers had to explain their problem twice to an AI assistant https://thecxbrief.com/en/research/cx-leaders-will-trust-ai-advisors-in-2027/The CX Briefen2026-10-27T04:00:00.000ZCX leaders will trust AI advisors that show their work in 2027 https://thecxbrief.com/en/research/great-place-to-work-82-percent-of-female/The CX Briefen2026-10-27T04:00:00.000ZGreat Place To Work: 82% of female employees at organizations on the list rate their experience as positive https://thecxbrief.com/haber/forrester-yapay-zeka-ajani-buyuk-sozlerden-karar-cikaramiyor/The CX Brieftr2026-10-26T04:00:00.000ZForrester: Yapay zekâ ajanı büyük sözlerden karar çıkaramıyor, müşteri stratejisi kurala dökülmeli https://thecxbrief.com/haber/marie-haynes-chatgpt-google-organik-aramanin-yalnizca-yuzde/The CX Brieftr2026-10-26T04:00:00.000ZMarie Haynes: ChatGPT, Google organik aramanın yalnızca %0,62'si kadar oturum getiriyor https://thecxbrief.com/haber/pwc-turkiye-kasim-indirimlerine-ilgi-yuzde-94-e/The CX Brieftr2026-10-26T04:00:00.000ZPwC Türkiye: Kasım indirimlerine ilgi %94'e çıktı, tüketici fiyat geçmişine bakarak temkinli davranıyor https://thecxbrief.com/arastirma/brandrank-ai-yapay-zeka-motorlari-musteri-hizmeti-sorularinda/The CX Brieftr2026-10-26T04:00:00.000ZBrandRank.AI: Yapay zekâ motorları müşteri hizmeti sorularında çoğunlukla aynı dört perakendeciyi öneriyor https://thecxbrief.com/arastirma/cmswire-iletisim-merkezlerinde-yapay-zeka-onu-denetleyecek-kural/The CX Brieftr2026-10-26T04:00:00.000ZCMSWire: İletişim merkezlerinde yapay zekâ, onu denetleyecek kural ve altyapıdan hızlı yaygınlaşıyor https://thecxbrief.com/arastirma/forrester-2027-de-tuketicilerin-fark-edilmeyen-yonlendirmeye-isyan/The CX Brieftr2026-10-26T04:00:00.000ZForrester, 2027'de tüketicilerin fark edilmeyen yönlendirmeye isyan edeceğini öngörüyor https://thecxbrief.com/arastirma/forrester-pazarlamanin-yeni-sinavi-ekipler-yapay-zekayla-uretirken/The CX Brieftr2026-10-26T04:00:00.000ZForrester: Pazarlamanın yeni sınavı, ekipler yapay zekâyla üretirken kaliteyi korumak https://thecxbrief.com/en/news/forrester-ai-agents-cannot-derive-decisions-from-broad/The CX Briefen2026-10-26T04:00:00.000ZForrester: AI agents can't turn grand promises into decisions; customer strategy must be codified as rules https://thecxbrief.com/en/news/marie-haynes-chatgpt-delivers-just-0-62-percent/The CX Briefen2026-10-26T04:00:00.000ZMarie Haynes: ChatGPT Delivers Just 0.62% as Many Sessions as Google Organic Search https://thecxbrief.com/en/news/pwc-turkiye-interest-in-november-discounts-rises-to/The CX Briefen2026-10-26T04:00:00.000ZPwC Türkiye: Interest in November discounts rises to 94%; consumers tread carefully by checking price history https://thecxbrief.com/en/research/brandrank-ai-ai-engines-mostly-recommend-the-same/The CX Briefen2026-10-26T04:00:00.000ZBrandRank.AI: AI engines mostly recommend the same four retailers for customer service questions https://thecxbrief.com/en/research/cmswire-ai-adoption-in-contact-centers-outpaces-governance/The CX Briefen2026-10-26T04:00:00.000ZCMSWire: AI in Contact Centers Is Spreading Faster Than the Rules and Infrastructure to Oversee It https://thecxbrief.com/en/research/forrester-marketings-new-test-is-maintaining-quality-while/The CX Briefen2026-10-26T04:00:00.000ZForrester: Marketing's new test is maintaining quality while teams create with AI https://thecxbrief.com/en/research/forrester-predicts-consumers-will-rebel-against-unnoticed-influence/The CX Briefen2026-10-26T04:00:00.000ZForrester Predicts Consumers Will Rebel Against Unnoticed Influence in 2027